11500 Privacy Policy: How Your Personal Data Is Handled

When you register on 11500, we collect your full legal name, date of birth, email address, mobile number, and any government-issued identification documents submitted during the Know Your Customer (KYC) verification process. This information is required to confirm that you are at least 21 years old and are a resident of the Philippines, in compliance with applicable Philippine regulations. We also collect your chosen username, account password (stored in encrypted form), and preferred payment details — such as your GCash or Maya mobile wallet number — so that deposits and withdrawals can be processed accurately and without delay. Any voluntary information you provide when contacting support, submitting feedback, or responding to surveys is likewise stored securely and used solely to improve your experience on the platform. You are responsible for keeping your contact details up to date, and 11500 will use the email address and mobile number on file to send important account notifications, transaction confirmations, and any security alerts that may require your immediate attention.

When you browse or interact with the 11500 platform, we automatically collect certain technical and behavioural data, including your IP address, device type, operating system, browser version, pages visited, session duration, and in-app navigation patterns. This data helps us understandhow members use the platform so that we can optimise performance, fix issues quickly, and ensure that the overall experience remains smooth and responsive on both mobile and desktop devices. We use cookies and similar tracking technologies to remember your session preferences, maintain your login state, and serve content that is relevant to your activity on the platform. You may adjust your browser's cookie settings at any time, though disabling certain cookies may limit the functionality of some platform features. Usage data is analysed in aggregate form to identify trends, improve our sports events and games catalogue, and guide decisions about new features and promotions. We do not sell or share individual usage profiles with third-party advertisers.

11500 applies industry-standard security measures to protect all personal and financial data stored on our systems, including encryption in transit (TLS) and encryption at rest for sensitive fields such as payment details and identity documents. Access to member data is strictly limited to authorised personnel who require it to carry out their job functions, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to ensure our infrastructure remains robust against emerging threats relevant to online entertainment platforms operating in the Philippines. In the event of a data breach that is likely to affect your rights or privacy, 11500 will notify affected members and the relevant Philippine data protection authority within the timeframe required by applicable law. While we take every reasonable precaution, no online system can be guaranteed to be entirely secure, and members are encouraged to use strong, unique passwords and to enable any available two-factor authentication options on their accounts.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is processed, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data subject to our legal retention obligations — for example, transaction records that must be kept for regulatory compliance purposes cannot be deleted on request alone. To exercise any of these rights, please send a written request to our support team at [email protected], and we will respond within a reasonable period as required by applicable Philippine law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. 11500 is committed to cooperating fully with any such process and to resolving data-related concerns as promptly and transparently as possible.